Volné pracovní místo Business Service Representative with GERMAN

aktivní
Grafton Recruitment s.r.o.

Společnost Grafton Recruitment byla založena v Dublinu v roce 1982. Od svého založení si Grafton Recruitment vybudovala pozici světově uznávaného poskytovatele personálních a náborových služeb. Síť naší společnosti se rozrostla do celkového počtu 59 poboček v 15 zemích (Velká Británie, Irsko, Chile, Maďarsko, Polsko, Česká republika, Slovenská republika, Belgie, Litva, Portugalsko, Rakousko, Rusko, Francie, Turecko, Spojené Arabské Emiráty).

Místo pracoviště
Praha
Pracovní poměr
Plný úvazek
Vzdělání
středoškolské nebo vyučení s maturitou, bakalářské
Hrubý plat
by agreement

Popis pracovní nabídky


Ref. č.: 1–28–200735. A prestigious international company providing financial services worldwide is currently expanding in Prague and seeks new colleagues to join their teams.


This is a great opportunity to get challenging job, where you can utilize individual approach towards customers, to maintaing high standards of customer service and solve rising problems.


Your responsibility will be mainly to respond to specific questions regarding invoices and all Accounts Payable queries via phone call and e-mail, log complaints and provide a high standard of Customer Service. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward.


Essential Job Functions:
  • Solves customer problems within company service policies and guidelines, utilizing approved procedures;
  • When non-routine issues arise, selects from clear cut courses of action for next steps or escalates;
  • Answers any billing questions, informs customers of billing and installation procedures and processes payments
  • Perform other duties as requested.


Note: This is not a call centre role!!!!

Požadujeme

  • Excellent communication and problem solving skills
  • Proactive and initiative-driven approach
  • Language skills – communicative level of English, German excellent required
  • Customer service experience preferred
  • Ability to follow specific processes, exercising initiative and flexibility as appropriate
  • Ability to adapt communication styles and interact well with a large and diverse group of employees and customers in order to complete tasks
  • Computer skills to an advanced level / MS Office knowledge
Team work is a must while ensuring follow up on individual responsibility




This position is suitable for both fresh graduates and candidates with work experience.

Nabízíme

  • Flexible working hours
  • 5 weeks of vacation
  • MultiSport Card
  • Meal Vouchers
  • Life and Accident insurance
  • Sickdays
  • Contribution for Illness Leave
  • Contribution for Language Study
  • Contribution for Prague Public
  • Pension contribution
  • Flexi Passes

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Poslat známému

Zadejte Vaše celé jméno např. Jan Novák
Zadejte svůj e-mail např. jan.novak@seznam.cz
Zadejte celý e-mail známého např. petr.nemec@seznam.cz

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