Volné pracovní místo  Customer Support Engineer (5743)

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Pracovní poměr Úvazek Plný úvazek
Vzdělání SŠ s maturitou, Vyšší odborné, Bakalářské, Vysokoškolské

Popis pracovní nabídky

For international company developing and supporting its own telco products we are looking for Customer Support Engineer.

Job Description:
  • Providing 2nd and 3rd line of customer support for company telco products
  • Configuring, troubleshooting and optimizing complex TCP/IP Networks and HW
  • Authoring product documentation, knowledge documents and training, driving product improvements
  • Cooperation with other teams on product improvements

Požadujeme

  • Very good knowledge of OS Unix/Linux (installation, configuration)
  • Good orientation in a field of telecommunications
  • Knowledge of scripting (Bash, Perl, Python)
  • Understanding of load-balancing, firewalls, QoS, proxying, tunneling, Cisco routers, HP switches
  • Background in optimizing databases is an advantage
  • ITIL certification is an advantage
  • Fluent English (min. B2)
  • At least 2-years experience with product/service support in IT/Telco
  • High school/University degree in IT/Telco
  • Analytical and problem solving skills, organized approach, proactive approach with a can-do attitude, flexibility
  • Position is suitable also for foreigners from EU only

Nabízíme

  • Full-time job, permanent contract
  • Attractive salary offer corresponding the experience of candidates
  • Large package of benefits (pension and accident insurance benefit, meal tickets, company training, interest-free loan, extra holiday etc.)

Jiná sdělení

If you are interested in this job offer, please send us your English CV (as attachment of your e-mail) or contact us by phone. Please indicate the position number you are interested in.
We contact candidates who pass the first round within 10 days of receiving the CV. Other candidates are placed in our database and will be contacted as soon as other suitable job offers appear.
So, if you were not contacted by us up to 10 days after sending your CV, unfortunately you did not pass the first stage.
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