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Volné pracovní místo EMEA Customer Support Director

aktivní
Grafton Recruitment s.r.o.

Společnost Grafton Recruitment byla založena v Dublinu v roce 1982. Od svého založení si Grafton Recruitment vybudovala pozici světově uznávaného poskytovatele personálních a náborových služeb. Síť naší společnosti se rozrostla do celkového počtu 59 poboček v 15 zemích (Velká Británie, Irsko, Chile, Maďarsko, Polsko, Česká republika, Slovenská republika, Belgie, Litva, Portugalsko, Rakousko, Rusko, Francie, Turecko, Spojené Arabské Emiráty).

Místo pracoviště
Praha-centrum
Pracovní poměr
Plný úvazek
Vzdělání
bakalářské
Hrubý plat
by agreement

Popis pracovní nabídky

A multinational, fast-growing company that has customers in more than 50 countries is looking for experienced candidate to fulfill the role of EMEA Customer Support Director.
The purpose of the role is to ensure that first-class customer service is being delivered to the company´s mul­tinational range of clients and business partners and to lead customer support teams in the EMEA region.
Main tasks:
  • Ensure customer satisfaction and delivering the best customer support services
  • Responsibility for continuous improvement of used processes, systems and tools
  • Provide leadership to all teams, KPIs tracking and supervision of assigned teams
  • Communicate with clients regarding customer support escalated issues
  • Set priorities for teams, provide expertise for business development
  • Identify commercial opportunities

Požadujeme

  • Bachelor degree in economics, business, supply chain management, finance or similar
  • At least 7 years of experience from customer service, supply chain, project management or consulting environment
  • At least 5 years of experience of managing international teams
  • Previous experience with financial transactions, general knowledge of accounting principles
  • Excellent command of English language, any additional language is an advantage
  • Ability to manage different projects
  • Strong client management and presentation skills

Nabízíme

  • Competitive salary
  • Yearly bonus
  • 5 weeks of holidays
  • Continuous training plan
  • Pension scheme contribution

Absolventi

Pozice je vhodná pro absolventy

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Poslat známému

Zadejte Vaše celé jméno např. Jan Novák
Zadejte svůj e-mail např. jan.novak@seznam.cz
Zadejte celý e-mail známého např. petr.nemec@seznam.cz

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