Volné pracovní místo  IT Helpdesk with English and French wanted!

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Pracovní poměr Úvazek Plný úvazek
Vzdělání SŠ s maturitou, Vyšší odborné, Bakalářské, Vysokoškolské

O firmě

Společnost Grafton Recruitment byla založena v Dublinu v roce 1982. Od svého založení si Grafton Recruitment vybudovala pozici světově uznávaného poskytovatele personálních a náborových služeb. Síť naší společnosti se rozrostla do celkového počtu 59 poboček v 15 zemích (Velká Británie, Irsko, Chile, Maďarsko, Polsko, Česká republika, Slovenská republika, Belgie, Litva, Portugalsko, Rakousko, Rusko, Francie, Turecko, Spojené Arabské Emiráty).

Popis pracovní nabídky

Our client, a well-established, gradually growing international company is looking for a new members of a IT department.<br/>
<br/>As an Service Desk Analyst you will:<br/>
<ul>
<li> Acting as the central point of contact for all user incidents and requests coming into the ServiceDesk.</li>
<li> Working shifts between 7am and 7pm, supporting our IT users..</li>
<li> Delivering outstanding customer service by understanding users IT and business needs.</li>
<li> Accepting inbound telephone calls and e-mails</li>
<li> Resolving incidents & requests in line with the defined service desk processes and to agreed Business service levels.</li>
<li> Managing incidents and requests, providing updates to customers and carrying out 1st line fixes where possible.</li>
<li> Communicating information and where possible first line fixes to customers in a clear and concise manner.</li>
<li> Liaising with members of other support teams, in order to ensure incidents and requests assigned to the correct resolver group.</li>
<li> Performing as part of a team in order to meet KPIs, SLAs and goals.</li>
</ul>

Požadujeme

<ul>
<li> Minimum of 1 years of experience working in a technical support environment.</li>
<li> Experience of Service Desk and Incident and Request Management processes based on best practice approach to IT Service Management.</li>
<li> Experience of working with and communicating effectively with peers and colleagues at all levels.</li>
<li> ServiceDesk skills, diagnostic and troubleshooting abilities, and practical problem solving skills.</li>
<li> Excellent Customer Service, attention to detail, and analytical skills.</li>
<li> Language skills - fluent English and French </li>
</ul>
<ul>
<li> A high energy professional capable of making a difference within Group IT and able to work towards a common vision or goal.</li>
<li> Good written and verbal communication skills. </li>
<li> Excellent active listening and analytical skills.</li>
<li> Ability to work under pressure whilst still paying attention to detail</li>
<li> Exceptional level of customer service skills and an ability to deal effectively with customers, clients, peers and management, in a professional manner.</li>
<li> Must have a flexible approach and excellent interpersonal skills – the ability to work as and motivate a team is essential.</li>
<li> Self-motivated with ability to work without direct management control.</li>
<li> Patient and supportive individual with an enthusiastic and positive attitude.</li>
<li> High levels of personal responsibility and problem ownership.</li>
</ul>

Nabízíme

flexipasses (700 CZK)<br/>meal vouchers (80 CZK) <br/>performance bonuses (annual) - jako 13. plat(40% personal performance, 60% SSCperformance)<br/>defined pension plan
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