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Volné pracovní místo Senior manager Orderdesk (SSC)

aktivní
Randstad s.r.o.

Jsme personální agentura s 55ti letou tradicí. Pomáháme lidem najít tu správnou práci a firmám ty správné zaměstnance. Můžete se za námi zastavit na 11 pobočkách po celé ČR.

Místo pracoviště
Praha
Pracovní poměr
Plný úvazek
Vzdělání
středoškolské nebo vyučení s maturitou

Popis pracovní nabídky

Based within a shared service center based in Prague the Senior Orderdesk Manager is responsible for the country teams that serves as frontoffice/cus­tomer facing towards our retailers and country sales teams. 

  • Ensure team is up to date with customer & market developments, put their role and importance into context & key success factors
  • Coaches and develops the team to reach excellent customer satisfaction rates with reasonable time spent
  • Manage resourcing within the team and ensure backfilling is done where possible to balance workload, either by sharing across country teams or 

    by data/analysis team. Ensure right number of FTE’s is available in group

  • Act as escalation point for the team and the countries
  • Drive efficiency and automation within own team

  1. Manage and coach the employees to minimize staff movements
  2. Ensure customer service level and communication is best in class at all team
  3. Work with team and other teams on overall efficiency and close loop processes


For our client, a large international company operating worldwide, we are looking for a suitable candidate for the position
SENIOR MANAGER ORDERDESK (SSC)

Požadujeme

  • Type of degree : Focused on business administration/ge­neral process

Experience 2–3 years’ experience in leading customer facing role within a SSC organization or multinational company

  • Excellent commercial understanding & process knowledge from CE or FMCG industry
  • Medium to good SAP skills
  • Excellent Excel skills & analytical capability
  • Fluent in English
  • Excellent communication skills, clear and direct
  • Proactive behaviour in order to resolve problems & queries with analytical and efficiency focus
  • Structured approach, sense of organization & close loop follow up
  • Strong leader & coaching capabilities
  • Business case creation capabilities, risk identification & project management

Nabízíme

  • Working for an international well-known company
  • Pleasent working environment
  • Motivating salary + interesting bonus package
  • Daily use of foreign languages
  • Start day: ASAP

Jiná sdělení

V případě zájmu použíjte volbu „odpovědět“.

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Zadejte Vaše celé jméno např. Jan Novák
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