Volné pracovní místo Senior Service Manager IT/telco

aktivní
Randstad s.r.o.

Jsme personální agentura s 55ti letou tradicí. Pomáháme lidem najít tu správnou práci a firmám ty správné zaměstnance. Můžete se za námi zastavit na 11 pobočkách po celé ČR.

Místo pracoviště
Praha
Pracovní poměr
Plný úvazek
Vzdělání
bakalářské

Popis pracovní nabídky

The role holder will be responsible for the end-to-end customer experience, including complex delivery and service management for a single large/complex customer contract. You will act as the primary interface between the customer and the company. The next point of your responsibilities will be building and maintaining excellent relationships with the Account Teams, collaborative relationships with key suppliers and management of a Client Service Managers team.
You will also lead and govern delivery and service stratégy for contract, and be responsible for setting the strategic direction for their portfolio from a customer experience perspective, strategy as well as efficienty, quality and transfomation.

My client is a global market leader for managed networked IT services. The company operates in more than 170 countries worldwide , serves around 6,500 large corporate and public sector customers and delivers value by combining their products and services with industry-specific solutions and consulting expertise. The operations are carried out locally to ensure compliance with local market needs.

Požadujeme

  • Excellent knowledge of English language
  • At least 5 years experience in IT/telco industry (knowledge of networked IT services MUST)
  • Good knowledge of customer industry, either domestically and/or globaly
  • Good knowledge of billing / financial background is an advantage
  • Strong people and project management skills.
  • Understands the business domain, customer positioning and prevailing technologies.

Nabízíme

  • Working for a large corporation
  • International working environment
  • Full responsibility for Customer Service on the local level
  • Competitive salary package
  • Work based on home-office

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Poslat známému

Zadejte Vaše celé jméno např. Jan Novák
Zadejte svůj e-mail např. jan.novak@seznam.cz
Zadejte celý e-mail známého např. petr.nemec@seznam.cz

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