Volné pracovní místo  Chat Specialist for Business Support

Popis pracovní nabídky

We are looking for a Chat Specialist for Business Support to assist sales roles internally for our client, who is a world market leader in enterprise application software. Are you a fast learner and an apt communicator ready to work for a global company? Get back to us.
-Assisting internal customers (mainly sales people and account managers) regarding business applications, processes and deals at a global level
-Handling inquiries by detecting the problem, defining it, troubleshooting and identifying its resolution
-Communication with internal customers mainly using a chat tool and a remote access tool
-Prioritizing issues and de-escalating challenging situations
-Ensuring internal customer satisfaction using communication skills and application of best practices
-Cooperation with Chat Unit colleagues in Prague and international teams, sharing best practices and knowledge

Požadujeme

-Superior communication skills
-Familiarity with common IT tools including MS Office and chat tools
-Experience in customer service, helpdesk or other customer-facing roles
-Fluent English is a must, any other language is a plus
-An inquisitive mindset and ability to learn quickly
-Ability to guide clients through challenging situations and prioritize

Nabízíme

-Elaborate hands-on training to give you a smooth start
-5 weeks of holidays and 6 sick days a year
-Possibility to work from home two days a week
-Meal vouchers
-A monthly Cafeteria budget
-Salary compensation for up to 15 days of sickness a year
-Multisport card at favourable terms

Vhodné pro

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