Volné pracovní místo  Customer Service Specialist - English and German

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O firmě

Společnost Grafton Recruitment byla založena v Dublinu v roce 1982. Od svého založení si Grafton Recruitment vybudovala pozici světově uznávaného poskytovatele personálních a náborových služeb. Síť naší společnosti se rozrostla do celkového počtu 59 poboček v 15 zemích (Velká Británie, Irsko, Chile, Maďarsko, Polsko, Česká republika, Slovenská republika, Belgie, Litva, Portugalsko, Rakousko, Rusko, Francie, Turecko, Spojené Arabské Emiráty).

Popis pracovní nabídky

A major and fast expanding international company, operating all over world is looking for new candidates:<br/>
<br/>Your responsibilities:<ul>
<li>Provide support related to the operation and escalation of all customer</li>
</ul>service related activity in a responsible and professional manner.<ul>
<li>Responsible for inputting all communications (i.e. fax, e-mail, and voice</li>
</ul>messages) into the call management system.<ul>
<li>Evaluate calls received into the Customer Service group, determine</li>
</ul>customer needs and handle or escalate accordingly.<ul>
<li>Reconcile any faxes, e-mails, etc. received from Customers on a daily</li>
</ul>basis.<ul>
<li>Create price quotes and replacement unit processing for Customer when</li>
</ul>applicable.<ul>
<li>Verify changes (e.g. address, email) for Customers place records in the</li>
</ul>call tracking system and take appropriate action.<ul>
<li>Provide input to management on any Customer satisfaction issues.</li>
<li>Follow up on all outstanding issues within appropriate timeframe.</li>
<li>Stay informed of all policies, procedures, and service offerings that affect</li>
</ul>both our internal and external customers.<ul>
<li>Complete all assigned self-study and formal training.</li>
<li>Promote a positive image of product, technical skills and company</li>
</ul>commitment to provide quality service.<ul>
<li>Perform additional duties and responsibilities as assigned by supervisor</li>
</ul>

Požadujeme

<ul>
<li> Excellent English: speaking, listening, and writing skills</li>
<li> Excellent German Language Skill</li>
<li> Any other language would be a big plus but Czech is not necessary</li>
<li> Aptitude for IT and computer systems (MS office in particular)</li>
<li> High level of organizational skills</li>
<li> Ability to work in a team (team player)</li>
<li> Detail oriented personality</li>
<li> Patient and understanding nature</li>
<li> Able to work under pressure</li>
<li> Experience of a call/support centre environment is a plus</li>
<li> Understanding of excellent customer service</li>
</ul>

Nabízíme

We offer:<br/>Excellent working conditions<br/>Employee benefits (language classes, 5 weeks of vacation,<br/>contribution to lunches, pension and life insurance, health<br/>benefits)<br/>Career growth

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