Volné pracovní místo Customer Service Specialist - English+Spanish+Portuguese
Lokalita
a další
Pracovní poměr
Úvazek
Plný úvazek
Vzdělání
SŠ s maturitou, Vyšší odborné, Bakalářské, Vysokoškolské
O firmě
Společnost Grafton Recruitment byla založena v Dublinu v roce 1982. Od svého založení si Grafton Recruitment vybudovala pozici světově uznávaného poskytovatele personálních a náborových služeb. Síť naší společnosti se rozrostla do celkového počtu 59 poboček v 15 zemích (Velká Británie, Irsko, Chile, Maďarsko, Polsko, Česká republika, Slovenská republika, Belgie, Litva, Portugalsko, Rakousko, Rusko, Francie, Turecko, Spojené Arabské Emiráty).Popis pracovní nabídky
Ref. č.: 20-28-258066. Very nice INTERNATIONAL environment, SMALL firm where you find a FRIEDNLY, family-like group of colleagues. We are seeking someone who speaks both SPANISH and PORTUGUESE + upper-intermediate ENGLISH and who will join our team!<br/><br/>You will be responsible for:<ul>
<li> Daily communication (via phone and email) with the colleagues and customers in Asian countries</li>
<li> You´ll be receiving IT requests and incidents (by phone, e-mail or IT Self Service) and you will be supposed to analyse and evaluate these requests (if necessary forward them to 2nd level of IT support)</li>
<li> Inform users about solving and fixing their requests </li>
<li> Maintain the database (record all contacts in IT Service Desk tool)</li>
<li> Cooperate closely with other teams and departments </li>
<li> Supporting team, cooperation with other team members</li>
</ul>
<br/>You will be provided a proper training, therefore there´s no need for a previous experience.<br/>
<br/>Location: Prague 8
Požadujeme
How do you know you are the right fit for this position?<br/><ul>
<li> High school/University degree</li>
<li> Spanish and Portuguese language - fluent (C1)</li>
<li> English language - at least upper-intermediate (B2/C1)</li>
<li> Very good communication and analytical skills</li>
<li> Experience in IT support is an advantage but not must, we are open to people with no experience, but you need to be motivated :)</li>
</ul>
Nabízíme
<ul><li> 25 vacation days</li>
<li> Flexibile working hours</li>
<li> Meal vouchers</li>
<li> Trainings and professional development courses</li>
<li> Offices in the center of Prague</li>
</ul>