Volné pracovní místo  EMEA Customer Support Director

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Vzdělání Bakalářské

O firmě

Společnost Grafton Recruitment byla založena v Dublinu v roce 1982. Od svého založení si Grafton Recruitment vybudovala pozici světově uznávaného poskytovatele personálních a náborových služeb. Síť naší společnosti se rozrostla do celkového počtu 59 poboček v 15 zemích (Velká Británie, Irsko, Chile, Maďarsko, Polsko, Česká republika, Slovenská republika, Belgie, Litva, Portugalsko, Rakousko, Rusko, Francie, Turecko, Spojené Arabské Emiráty).

Popis pracovní nabídky

A multinational, fast-growing company that has customers in more than 50 countries is looking for experienced candidate to fulfill the role of EMEA Customer Support Director.<br/>The purpose of the role is to ensure that first-class customer service is being delivered to the company´s multinational range of clients and business partners and to lead customer support teams in the EMEA region. <br/>Main tasks:<ul>
<li> Ensure customer satisfaction and delivering the best customer support services </li>
<li> Responsibility for continuous improvement of used processes, systems and tools</li>
<li> Provide leadership to all teams, KPIs tracking and supervision of assigned teams</li>
<li> Communicate with clients regarding customer support escalated issues</li>
<li> Set priorities for teams, provide expertise for business development</li>
<li> Identify commercial opportunities</li>
</ul>

Požadujeme

<ul>
<li> Bachelor degree in economics, business, supply chain management, finance or similar</li>
<li> At least 7 years of experience from customer service, supply chain, project management or consulting environment</li>
<li> At least 5 years of experience of managing international teams</li>
<li> Previous experience with financial transactions, general knowledge of accounting principles</li>
<li> Excellent command of English language, any additional language is an advantage </li>
<li> Ability to manage different projects</li>
<li> Strong client management and presentation skills</li>
</ul>

Nabízíme

<ul>
<li> Competitive salary</li>
<li> Yearly bonus </li>
<li> 5 weeks of holidays</li>
<li> Continuous training plan</li>
<li> Pension scheme contribution</li>
</ul>

Vhodné pro

Absolventy.
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