Volné pracovní místo  German 2nd Line technical Support – Lodz, Poland

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Pracovní poměr Úvazek Plný úvazek
Vzdělání Bakalářské, Vysokoškolské

Popis pracovní nabídky

Our client is a leading provider of ICT-based business solutions for the global marketplace. With approximately 170,000 employees supporting customers in 70 countries, they combine a worldwide corps of systems and service experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers.

Job description:
We are currently seeking cheerful, enthusiastic and highly motivated candidates who speak fluent English and German. Your main responsibilities will include 2nd line technical customer support and IT phone advisory.

Responsibilities:
  • Answering customers IT related queries in a professional manner
  • Log calls related to IT issues from customers and follow escalation procedure to solve problems
  • Effective and positive communication among your team, with customers and other business partners
  • Provides internal toolset training and takes ownership around queries
  • Takes responsibility fro learning about systems to build own technical knowledge
  • Develops an understanding of the customers environment and service delivery

Požadujeme

Skills Required:
  • Fluent English and German
  • Advanced Knowledge of Microsoft Windows XP, Microsoft Office - Knowledge of Networking, VPNs, WIFI, VDI Environments
  • Knowledge of Linux/MySql/PHP/HTML will be an asset
  • International skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.

Nabízíme

Benefits:
  • An interesting job in one of the largest IT companies and challenging work environment
  • Competitive salary
  • Full time job in rota system (24/7)
  • Social and sports activities organized by the company
  • IT&soft skill trainings
  • Private medical care

Jiná sdělení

If you think have the requirements for this position feel free to contact with us by the form "Odpověď na inzerát".
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