Volné pracovní místo German 2nd Line technical Support – Lodz, Poland
Lokalita
a další
Firma
MGI Meghengroup
Pracovní poměr
Úvazek
Plný úvazek
Vzdělání
Bakalářské, Vysokoškolské
Popis pracovní nabídky
Our client is a leading provider of ICT-based business solutions for the global marketplace. With approximately 170,000 employees supporting customers in 70 countries, they combine a worldwide corps of systems and service experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers.Job description:
We are currently seeking cheerful, enthusiastic and highly motivated candidates who speak fluent English and German. Your main responsibilities will include 2nd line technical customer support and IT phone advisory.
Responsibilities:
- Answering customers IT related queries in a professional manner
- Log calls related to IT issues from customers and follow escalation procedure to solve problems
- Effective and positive communication among your team, with customers and other business partners
- Provides internal toolset training and takes ownership around queries
- Takes responsibility fro learning about systems to build own technical knowledge
- Develops an understanding of the customers environment and service delivery
Požadujeme
Skills Required:- Fluent English and German
- Advanced Knowledge of Microsoft Windows XP, Microsoft Office - Knowledge of Networking, VPNs, WIFI, VDI Environments
- Knowledge of Linux/MySql/PHP/HTML will be an asset
- International skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
Nabízíme
Benefits:- An interesting job in one of the largest IT companies and challenging work environment
- Competitive salary
- Full time job in rota system (24/7)
- Social and sports activities organized by the company
- IT&soft skill trainings
- Private medical care