Volné pracovní místo  IT supporter with German

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Pracovní poměr Úvazek Plný úvazek
Vzdělání SŠ s maturitou

O firmě

Jsme personální agentura s 60 letou tradicí. Pomáháme lidem najít tu správnou práci a firmám ty správné zaměstnance. Každý den pracujeme na tom, abychom lidem našli tu nejlepší práci, ve které se mohou realizovat a firmám ty nejlepší zaměstnance, kteří jim pomohou v úspěšném rozvoji. To je to, co děláme a kým jsme.

Popis pracovní nabídky

The Job
The tickets will be about many different issues, but primarily on Windows, citrix and outlook. There is a highly focus on that the problem will be resolved within the KPI.
Your analytical skills will be tested, as it is often complex problems you must resolve.
The support will be in German and English, therefore it is a must that you speak and write in both languages.

Work task
  • Communicate support related solutions throughout ticket handling
  • Ensure high customer satisfaction
  • Deliver results and approach the customers expectations

Training
There will be a thorough course of one month, where you will be taught up in NNITs systems – including their ticket system BMS Remedy and there documentation- and learning programs.
The course will be at NNIT’s head quarters in Prague, Czech Republic.

Working hours
Fulltime.
The training will be in the week days.

Požadujeme

Your profile
As a person you need to be outgoing and function well in a team. You need to be motivated in order to provide good service and have the desire to continuously improve and grow. It also needs to be natural for you to document your work, as it is a part of NNIT’s procedure. Furthermore your work will have a big impact on the overall goals for the company.
Therefore it is required that you:

  • Have experience with support – especially if you have an education as IT-Supporter
  • Can support in German & English
  • It is an advantage if you have Windows 7, Windows 8 server or Citrix knowledge.
  • Can multitask and know how to keep calm if there are incident calls.
  • See yourself in the position as Frontline Consultant for minimum 1 year.
  • Have good communication skills.

Nabízíme

very competitive salary conditions
meal vouchers 100,- CZK per worked day
unlimited contract of employment
free access to the fitness in the center of the Prague
trainings

Vhodné pro

Absolventy.
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