Volné pracovní místo IT Technical Specialist with English and Danish
Lokalita
a další
Pracovní poměr
Úvazek
Plný úvazek
Vzdělání
SŠ s maturitou, Vyšší odborné, Bakalářské, Vysokoškolské
O firmě
Společnost Grafton Recruitment byla založena v Dublinu v roce 1982. Od svého založení si Grafton Recruitment vybudovala pozici světově uznávaného poskytovatele personálních a náborových služeb. Síť naší společnosti se rozrostla do celkového počtu 59 poboček v 15 zemích (Velká Británie, Irsko, Chile, Maďarsko, Polsko, Česká republika, Slovenská republika, Belgie, Litva, Portugalsko, Rakousko, Rusko, Francie, Turecko, Spojené Arabské Emiráty).Popis pracovní nabídky
Ref. č.: 20-28-261448. Interested in IT? Join our international team of the company that has offices in 220 countires all over the world!<br/><ul>
<li> Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application </li>
<li> Provide onsite and remote assistance to users (internal colleagues) related to IT issues/requests, analyse and evaluate these requests (if necessary forward them to 2nd level of IT support)</li>
<li> Answers incoming support requests and resolve help desk tickets received via our ticketing system</li>
<li> Provide timely resolution of end user problems</li>
<li> Provide support to corporate and contacts internal colleagues when required to do so</li>
<li> Suggest process improvements to the supervisor when needed</li>
</ul>
Požadujeme
Our candidates should:<br/><ul>
<li> Be motivated to work in the IT field</li>
<li> Speak at least upper-intermediate English and Danish</li>
<li> Very good communication skills and professional manners</li>
<li> Ideally a previous experience in a similar customer care related position, however we are also hiring fresh graduates</li>
<li> Some IT skills and knowledge is advantage, not must</li>
<li> Good analytical skills</li>
<li> Happy personality and good sense of humour :)</li>
</ul>
Nabízíme
<ul><li> 5 weeks of holiday </li>
<li> Meal vouchers </li>
<li> Flexi passes </li>
<li> Up to 10 paid sick days per year </li>
<li> Monthly bonuses based on performance </li>
<li> Permanent full time contract</li>
<li> Discounts for multiple restaurants and other services</li>
<li> Trainings for everything you need to know</li>
<li> Training and chance to obtain IT certifications such as ITIL, HDI, CompTIA, MS Office</li>
</ul>