Volné pracovní místo  Junior support with German

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Pracovní poměr Úvazek Plný úvazek
Vzdělání SŠ s maturitou

O firmě

Jsme personální agentura s 60 letou tradicí. Pomáháme lidem najít tu správnou práci a firmám ty správné zaměstnance. Každý den pracujeme na tom, abychom lidem našli tu nejlepší práci, ve které se mohou realizovat a firmám ty nejlepší zaměstnance, kteří jim pomohou v úspěšném rozvoji. To je to, co děláme a kým jsme.

Popis pracovní nabídky

  • Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products + application support
  • First-level technical support – calls/tickets/user interaction
  • Provide prompt responses to questions from employees as well as from client’s site
  • Documentation of problems and knowledge database creation
  • Provide hardware migration teams with information and appropriate reports and lists
  • Regular reporting as well as Service Request Management
  • End-users trainings
  • Right assignment and troubleshooting
  • Maintain accurate hardware and software inventory
  • Process Improvement activities
  • Consult with IT experts, if the appropriate course of action in unclear
  • Application of knowledge of overall systems and landscapes as appropriate

Požadujeme

We are looking for young proffesional:
  • Who speaks English and German (Czech is optional)
  • With BASIC understanding of IT (OS, Office, Communication apps)
  • Who thinks about problems and enjoys solving them
  • Who is not afraid of communication via tickets, phone and email
  • Who is able to pay attention to customer while solving their problem
  • Who is independent, but is not afraid to ask for help
  • Who doesn’t mind working with great people
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