Volné pracovní místo Service Desk HR Manager, Business Service Operations

Randstad s.r.o.

Jsme personální agentura s 55ti letou tradicí. Pomáháme lidem najít tu správnou práci a firmám ty správné zaměstnance. Můžete se za námi zastavit na 11 pobočkách po celé ČR.

Místo pracoviště
Pracovní poměr
Plný úvazek
vyšší odborné

Popis pracovní nabídky

Are you looking for an opportunity to use your leadership skills? In this position, you establish a new HR Service Desk team to create an
effective platform for growth, making a difference as a great, inspiring leader, who facilitates collaboration and great service across

Inspire your team to deliver great service
As Service Desk Manager, you will join the newly established Business Service Operations in Kladno, a shared service centre that
delivers HR and Finance services to the entire LEGO Group from Kladno in the Czech Republic, Monterrey in Mexico, and Singapore.
Here, you will play a key role as an inspiring, engaging and resilient leader by establishing a high-functioning team that delivers
unquestionable quality, continuously strives for process excellence and values fun in everyday life. As such, you ensure high quality
deliverables, as you:

  • Lead a team of 7–10, promoting a creative, high-performance culture as you nurture and develop the skill-set and mentality of team


  • Continuously look for and visualise improvements through close interaction with your colleagues in Business Service Operations,

employees and a LEGO® Continuous Improvements partner

  • Keep an outside-in perspective to establish a culture that constantly focuses on the customers, the end product and timely high quality


  • Ensure global adherence to standardised processes, continuously promote efficiency in daily work and secure compliance of

governance and policies within your functional area

Everyday creativity
The new Business Service Operations unit has been created to help us on our mission to inspire and develop the builders of tomorrow -
supporting us in reaching twice as many kids over the next 5–7 years. To enable this, we will encourage you to share your ideas, think
creatively and make a real impact on the way we perform to get things done to the highest possible quality. On a day-to-day basis, we
focus on learning and collaboration, and we will be sure to help you become a great team leader.
Inspiring and service-oriented leader
Certainly, you will be challenged in building a new function almost from scratch. To do so, you will need to be positive and out-going with
great people leadership skills, so you can develop your employees, the Service Desk processes and the team#s capabi­lities. In fact, we
greatly prioritise people leadership, which we expect to take up 80 % of your time, and we believe that this, coupled with your analytical
abilities, communicative skills, a #can do# attitude and an eye for great service, is the key to success.

Your qualifications:

  • 5+ years of relevant professional working experience with shared services is a must
  • 2–3 years of leadership experience from a similar position
  • Significant business and market understanding related to customers, providing you with strong stakeholder management skills
  • SAP experience is a requirement, SAP HR is an advantage
  • English at an advanced level, and any Danish skills are an advantage

Bringing it to life
„The LEGO Group is an inspiring and rewarding place to work. It is fascinating to be a part of an organisation that builds a better
tomorrow for children all over the world,“ says Mija Lønvig Frandsen, HR Director.
Join the global LEGO® Family


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