Service Desk Specialist with Danish in Prague

O nás

Talentor Advanced Search je přední personálně-poradenská společnost působící na českém trhu od roku 2004. Jsme členem skupiny Talentor International, která působí v 41 zemích napříč 5 kontinenty. Talentor International je členem prestižního seznamu nejlepších globálních executive search firem Hunt Scanlon Global 40.

Popis pracovní nabídky

About the job:
As our Support Center Analyst you'll be part of our Service Support Center in Prague, speaking Danish and English in your daily work.
In this role you will be responsible for resolving customer requests and queries coming via various channels. Our customers are employees at larger companies to whom we provide IT support. It may include for example maintaining user accounts, assigning accesses, resetting passwords, troubleshooting in user administration area etc.

You don’t need to have previous experience in IT support or be IT expert though! As long as you want to learn, we will train you. The goal is to solve the problem and deliver great customer experience.

If you are living outside the Czech Republic, no worries, we've got you covered. There's an interesting relocation package offered after you take the offer. It includes flight tickets, initial accommodation in pension or hotel, practical relocation support and advisory, and one-off financial relocation pay.

The main tasks include:
Manage service requests and ensure follow up
Take accountability for quick, accurate and effective resolution
Prioritize incoming requests based on SLA (Service Level Agreements)
Collect information in order to identify the route cause of the problem and find solution for the customer
Provide guidance to the customer where needed
Ensure high customer satisfaction
Cooperate on maintaining internal knowledge base
Collaborate with other team members and colleagues
Contribute on training of new comers and share the knowledge

Požadujeme

Ideal candidate:
Is fluent in Danish and English
Has good communication skills
Has high sense of responsibility and is well organized
Has user knowledge of MS office
Is able to work in a team as well as individually and under the pressure
Likes to solve problems and helps others
Is eager to learn
Is customer oriented
Understanding of the IT environment and troubleshooting is a plus (but not a must – training will be provided)

Nabízíme

Employee benefits:
Up to 6 weeks of paid time off (5 weeks and the additional week of paid time-off is available after your first year of employment with company)
5 sick days per year
Flexible working hours
Possibility to work from home
Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings
Meal vouchers in the amount of 200 CZK per workday (company covers 55%)
Referral bonus (20,000 – 60,000 CZK)
Free snacks on Mondays and monthly get-togethers
Free fruits and vegetables every day
Height-adjustable tables
Czech language lessons
Annual flu vaccination for free