O firmě
Jsme personální agentura s 60 letou tradicí. Pomáháme lidem najít tu správnou práci a firmám ty správné zaměstnance. Každý den pracujeme na tom, abychom lidem našli tu nejlepší práci, ve které se mohou realizovat a firmám ty nejlepší zaměstnance, kteří jim pomohou v úspěšném rozvoji. To je to, co děláme a kým jsme.Popis pracovní nabídky
At least 3 years of customer service experience in large scale/medium enterprises. In-depth knowledge of customer service principles and practices.Experienced in ITIL v3 processes (especially Change, Config, Incident, Asset management). Experience in Wintel related service organization.
Must have understanding of aspects of ICT infrastructure technologies; high level overview in areas: networking, security, storage and virtualization technologies.
Understanding of Microsoft Active Directory and associated infrastructure services (DHCP, DNS,
and Group Policies).
Experience with at least one service management software product
(JIRA/Remedy/Wendia POB/...)
Experience from global projects and enterprise environment are beneficial.
Fluency (written and spoken) in German and English.
Very good written, presentation and verbal communication skills
In context of IT service delivery is part of this work: creation of documentation, mapping of
processes, communication with customer, participation in projects etc. Supervisory experience is a plus.
Požadujeme
Strong customer facing and relationship skillsKnowledgeable of ITIL processes and procedures related to service operations
Ability to work within a global virtual team. Proven experience in large/medium size Enterprise environments
Flexibility
Planning & organizing skills
Nabízíme
General technical background, overview in other technologies – e.g.: storage/backup, databases… GxP environment experienceProject management experience